Resolve a help ticket (Resource Manager)

When you close a help ticket and click Save, the Resolution page appears. You must define a resolution when closing a help ticket.

1. Complete the steps in the Edit a Help Ticket | Close a Help Ticket section.
2. Use the Resolution drop-down to select a default resolution. To define and save a new one, click Other.
3. If you chose Duplicate from the Resolution drop-down, enter the Duplicate Ticket number in the field that appears.
4. Enter a Resolution Description (maximum of 1,000 characters), such as the steps taken to resolve the issue.
5. Click Save.

The help ticket moves to the Closed section of Admin > Help Tickets > Archive sub-tab.

If your district has set up Destiny's Help Ticket Integration, when a ticket is closed in the third-party help desk system, an email is automatically sent to Destiny. The status will show as Closed, and the ticket appears on the Archive sub-tab.