Manage backorders (District Warehouse)

You can view backorders, and cancel the order. Cancel all or part of the order. You can also view or add notes.

Manage a backorder

  1. Log in to the district warehouse.
  2. Select Catalog > Resource Orders > Track sub-tab.
  3. In the Backordered section, find the order you want.
  4. Do any of the following:
    • To view an order with available backordered items, find the order in the Backordered section, and then click View order, items available icon.. The Order Details page appears.
    • To view an order awaiting backordered items, find the order in the Backordered section, and then click View icon.. The Order Details page appears.
    • To ship an order with available backordered items, find the order in the Backordered section, and then click View shipments icon.. The Order Details page appears. See steps to ship the order.

View alerts for backordered items

As a district-level user with the Access District Warehouse permission, you receive alerts when backordered items become available to fill an order.

To view an alert for a backordered item that can be processed:

  1. Based on how Destiny is set up at your district, click either Notifications Notifications icon with number indicator. > Processing Needed or the Processing Needed icon at the top of the page. The Processing Needed page appears.
  2. Click View next to the Resource Backorders to process: # line. The Resource Orders page appears.

Cancel a backorder

Note: Only a district-level user who can Access the District Warehouse can cancel backorders.

  1. Log in to the district warehouse.

  2. Select Catalog > Resource Orders > Track sub-tab.
  3. In the Backordered section, find the order you want.
    • Click View Shipments icon.. On the View Shipments page, click This order has backordered items.
    • Click View order, items available icon..
  4. On the Order Details page, click Edit.The Backorders page appears.

    Back Orders page.

  5. In the # to Cancel field, enter the quantity of backordered items you want to cancel.
  6. Click Save.

    Note: Click Cancel to exit the page without saving any changes.

    Destiny returns you the Order Details page.

View resource details

To view details about a resource item in the order, click the name of the item.

Note: On some pages, you must click Show More to see a clickable link for the resource item.

The Resource Details page for the item of interest appears.