Available Fields For Mapping

If your district integrates a third-party help desk system with Destiny, when a help ticket is created, the following fields can be included in the email:

{Ticket Number}

{Created}

{Ticket Status}

{Priority}

{Issue Summary}

{Issue Details}

{Submitted for Repair}

{Expected Completion}

{ Assigned Servicing Team}

{Assigned Individual}

{Requestor Name}

{Requestor District ID}

{Requestor Barcode}

{Requestor Email}

{Requestor Phone}

{Resource Displayable Name}

{Item Barcode}

{Item District ID}

{Item Serial Number}

{Item Department}

{Item Home Location}

{Item Custodian}

{Item Site Name}

{Item Site Short Name}

{Item Site Address Line 1}

{Item Site Address Line 2}

{Item Site City}

{Item Site State}

{Item Site Zip}

Sample

The following sample can be typed into the Body field:

Location #: {Item Site Short Name}

Employee #: {Requestor District ID}

Device Serial #: {Item Serial Number}

Destiny Ticket Status: {Ticket Status}

Destiny Ticket Number: {Ticket Number}

Reason for Service Request: {Issue Summary}

Ship device back to:

Site Name: {Item Site Name}

Site Contact: {Requestor Name}

Site Address: {Item Site Address Line 1}

Site Address: {Item Site Address Line 2}

Site City: {Item Site City}

Site Zip: {Item Site Zip}

Available Fields For Mapping

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